Policies
Return Policy
Not the right fit? Here's how returns work once your order has arrived.
7 days
You can request a return within 7 days of your order being delivered.
Return window
Returns can be requested within 7 days of delivery. Requests made after this window unfortunately can't be accepted.
Return conditions
To be eligible for a return, items must be:
- Unused, unwashed and in their original condition
- With all original tags, packaging and labels attached
- Free of stains, odours, or signs of wear
How to start a return
- Log in and go to My Orders.
- Select the item you'd like to return and choose Return.
- Our courier partner will pick up the item from your address — no need to visit a courier office.
Refunds
Once we receive and inspect the returned item, your refund is processed to the original payment method within 5–7 business days.
Exchanges
Prefer a different size instead of a refund? Choose Exchange instead of Return from My Orders, subject to stock availability.
Non-returnable items
Items marked as final sale, or products damaged due to misuse after delivery, are not eligible for return.
Questions about a return? Email support@fix-aura.com with your order number — we respond within 2 business days.