Shipping policy

Shipping Policy

At Fix-Aura, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Fix-Aura, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Orders are processed after successful payment confirmation. For Cash on Delivery (COD) orders, processing begins after order verification.

  • Orders are typically processed within 1–3 business days (excluding Sundays and public holidays).

  • During peak seasons, festive sales, new product launches, or promotional events, processing times may be longer.

  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.

Once your order is processed, it will be handed over to one of our trusted courier partners for delivery.

2. Shipping Coverage

We currently deliver to most serviceable locations across India.

At this time, we do not offer international shipping unless specifically mentioned on our website.

If your location is not serviceable by our courier partners, we will notify you and, where applicable, initiate a refund for the affected order.

3. Estimated Delivery Time

Estimated delivery timelines after dispatch are:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote & Rural Areas 5–10 Business Days

These timelines are estimates only and may vary depending on courier operations, weather conditions, local restrictions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges will be displayed during checkout.

Our shipping policy may include:

  • Free Shipping on eligible orders above ₹[Amount].

  • Standard shipping charges for orders below the free shipping threshold.

  • Additional charges for certain remote or difficult-to-service locations, if applicable.

Any applicable shipping fees will be clearly shown before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive:

  • An order dispatch confirmation via email and/or SMS (if applicable).

  • A tracking number.

  • A tracking link to monitor your shipment.

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete address

  • Recipient unavailable

  • Refusal to accept the order

  • Failure to respond to courier communications

the package may be returned to us.

Additional shipping charges may apply if re-shipment is requested.

7. Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occur due to factors beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Operational issues with courier partners

  • High order volumes during sale periods

Fix-Aura is not responsible for delays caused by third-party logistics providers or events beyond our reasonable control.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

  • Full Name

  • House/Flat Number

  • Street Address

  • Landmark (if applicable)

  • City

  • State

  • PIN Code

  • Mobile Number

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

9. Damaged Packages

If your package appears visibly damaged upon delivery:

  • Inspect the package before accepting it, where possible.

  • Take clear photographs of the damaged package and the product.

  • Contact our customer support within 48 hours of delivery.

We will review the issue and assist you in accordance with our Return & Refund Policy.

10. Missing or Lost Shipments

If your order has not been delivered within the expected timeframe:

  • Check the tracking status using the tracking link provided.

  • Contact the courier partner if instructed to do so.

  • Reach out to our customer support team if you need further assistance.

If a shipment is confirmed lost by the courier, we will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to our policies and the courier's investigation.

11. Cash on Delivery (COD)

If Cash on Delivery is available for your order:

  • COD availability depends on your delivery PIN code.

  • Additional verification may be required before dispatch.

  • Please keep the exact payable amount ready, where possible.

  • Repeated refusal of COD orders may result in restrictions on future COD purchases.

12. Multiple Shipments

If your order contains multiple items, we may ship them together or separately based on product availability, warehouse operations, or logistics requirements.

You will be informed if your order is shipped in multiple packages.

13. Delivery Confirmation

An order will be considered delivered when it is marked as delivered by the courier partner to the shipping address provided during checkout.

If you believe there is an issue with the delivery status, please contact us promptly so we can investigate.

14. Force Majeure

Fix-Aura shall not be held liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Strikes

  • Government regulations

  • Civil unrest

  • Pandemic-related restrictions

  • Internet or communication failures

15. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the revised Shipping Policy.

16. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Fix-Aura

Email: support@fix-aura.com

Have a question or concern? Please email us, and we'll get back to you as soon as possible.

Monday – Saturday

10:00 AM – 6:00 PM IST

We are happy to assist you with any shipping-related questions or concerns.