Shipping policy
Shipping Policy
Last Updated: 10th August 2026
At Fix Aura, we want your shopping experience to be simple, transparent, and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order with us, you agree to the terms outlined below.
1. Shipping Coverage
We currently offer shipping to:
India: Yes
International Shipping: [AVAILABLE ]
We aim to deliver orders to serviceable PIN codes across India. Availability may depend on the courier partner and the delivery location.
If a particular PIN code is not serviceable, we will notify you as soon as reasonably possible and provide an appropriate resolution, which may include order cancellation and refund where applicable.
2. Shipping Methods
We may use reliable third-party courier and logistics partners to deliver your orders.
Depending on your location and product, available shipping methods may include:
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Standard Shipping: [X-X BUSINESS DAYS]
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Express Shipping: [X-X BUSINESS DAYS] — [IF AVAILABLE]
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Cash on Delivery: [AVAILABLE / NOT AVAILABLE] — [IF APPLICABLE]
The available shipping option for your order will be displayed during checkout where applicable.
Courier partners may vary depending on the delivery location, product, availability, and logistics requirements.
3. Order Processing Time
Orders are generally processed within 1-2 business days after successful payment and order confirmation.
Processing time refers to the time required to verify, prepare, pack, and hand over your order to the shipping partner.
Please note that processing time is separate from shipping/delivery time.
For example:
Order Processing: 1-2 business days
Shipping: 2-3 days
Estimated Total Delivery: Approximately 4 -5 days
Orders placed on weekends, public holidays, or during major sales/promotional periods may require additional processing time.
4. Delivery Timeframes
Once your order has been shipped, estimated delivery generally takes:
India: 4 -5 Business Days
Delivery times may vary depending on:
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Your location
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PIN code serviceability
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Courier availability
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Weather conditions
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Public holidays
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Transportation conditions
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Regional restrictions
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High-volume periods
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Unforeseen logistical circumstances
The delivery timeframe provided is an estimated timeframe and not a guaranteed delivery date, unless specifically stated otherwise.
Remote and rural locations may require additional time.
5. Shipping Charges
Shipping charges are calculated based on factors such as the delivery location, product, order value, shipping method, and applicable logistics charges.
Our standard shipping charge is:
[SHIPPING COST]
Where applicable, shipping charges will be clearly displayed during checkout before you complete your purchase.
Free Shipping
We may offer free shipping on selected products, orders, or promotional campaigns.
Free shipping offers may be subject to:
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Minimum order value
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Specific products
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Selected locations
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Promotional periods
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Other applicable conditions
Any applicable free-shipping offer will be communicated on the website or during checkout.
6. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information to monitor the status of your shipment.
Please allow [24-48 HOURS] after receiving the shipping confirmation for tracking information to become active, as courier systems may require some time to update.
If your tracking information has not updated for an extended period, please contact us at [EMAIL ADDRESS] with your order number.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures.
Please ensure that:
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Your shipping address is complete and accurate.
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Your phone number is correct and reachable.
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Someone is available to receive the package where required.
If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, the PIN code is incorrect, or the courier is unable to contact the recipient, the courier may attempt delivery again or return the package to the sender.
If an order is returned because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply where applicable.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information at checkout.
Please carefully verify:
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Full name
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House/flat number
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Street/locality
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City
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State
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PIN code
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Contact number
If you notice an error in your shipping address after placing your order, contact us immediately at support@fix-aura.com
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
9. Delayed Deliveries
While we work with our logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our reasonable control.
These may include:
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Severe weather
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Natural disasters
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Transportation disruptions
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Courier operational issues
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Public holidays
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Strikes
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Government restrictions
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High order volumes
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Incorrect or incomplete delivery information
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Remote-area delivery restrictions
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Other unforeseen circumstances
If your order is delayed beyond the expected delivery timeframe, please contact us at support@fix-aura.com with your order number.
We will work with the relevant delivery partner to investigate the shipment and provide an update.
10. Lost or Missing Shipments
If your tracking information indicates that an order has been delivered but you have not received it, please contact us at support@fix-aura.com as soon as possible.
We may contact the courier partner to investigate the delivery.
Please provide:
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Order number
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Name of the recipient
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Delivery address
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Any relevant delivery information
We will make reasonable efforts to assist you in resolving the issue, subject to the courier partner's investigation and applicable policies.
11. Damaged Packages
If your package appears visibly damaged when delivered, please take photographs or videos of the package and its contents before disposing of any packaging materials.
If the product inside is damaged, incorrect, or defective, contact us at support@fix-aura.com within 4-5 days of delivery.
Please include:
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Order number
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Photographs/videos of the package
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Photographs/videos of the product
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Description of the issue
This information may help us investigate the issue and determine the appropriate resolution.
For more information, please refer to our Return & Refund Policy.
12. Cash on Delivery
Cash on Delivery ("COD") is:
[AVAILABLE ]
COD is available, it may only be offered for eligible products, locations, and order values.
COD availability may be determined during checkout based on the delivery PIN code and other applicable conditions.
Customers are expected to accept and pay for COD orders when delivered.
Repeated refusal or failure to accept COD orders may result in restrictions on future COD availability, subject to applicable law.
13. Changes to Shipping Information
We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, costs, or business practices.
The latest version will always be published on this page with the updated 10th Aug 2026 date.
14. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Fix Aura
Email: support@fix-aura.com
Website: https://fix-aura.com/
For order-related enquiries, please include your order number so that we can assist you more quickly.
We aim to respond to customer enquiries within 1-2 business days.
Thank You
Thank you for choosing Fix Aura
We appreciate your trust and are committed to making sure your order reaches you safely and as smoothly as possible.