Refund policy

Return & Refund Policy

At Fix-Aura, customer satisfaction is our priority. We strive to ensure that every product you receive meets our quality standards. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which you may request a return, exchange, replacement, or refund.

By placing an order on our website, you agree to this Return & Refund Policy.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged during transit.

  • You received the wrong item.

  • You received the wrong size (subject to our exchange policy).

  • The product has a manufacturing defect.

  • The product delivered is significantly different from the product ordered.

To be eligible for a return:

  • The request must be initiated within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, accessories, and invoices must be intact.

  • The product must not show signs of use, damage, alteration, stains, odors, or washing.

Products that do not meet these conditions may not qualify for a return.

2. Non-Returnable Items

The following items are generally not eligible for return or exchange unless they are defective or incorrect:

  • Products purchased during clearance or final sale (unless otherwise stated).

  • Gift cards or store credits.

  • Free promotional items.

  • Products damaged due to misuse, improper care, or normal wear and tear.

  • Items returned without original tags or packaging.

  • Customized, personalized, or made-to-order products (if offered).

3. Size Exchange

If you ordered the wrong size:

  • You may request a size exchange within 7 days of delivery, subject to stock availability.

  • The item must be unused, unworn, and in its original condition with all tags attached.

  • If the requested size is unavailable, we may offer:

    • An alternative size, if suitable.

    • Store credit, where applicable.

    • A refund, if permitted under this policy.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

Please contact us within 48 hours of delivery and provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the shipping package.

  • A brief description of the issue.

After verification, we may offer:

  • A replacement.

  • An exchange.

  • A refund.

  • Store credit.

The appropriate resolution will depend on the nature of the issue and product availability.

5. How to Request a Return

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Attach supporting photographs if the item is damaged, defective, or incorrect.

  4. Wait for return authorization from our team.

  5. Pack the product securely in its original packaging.

  6. Follow the return instructions provided by our customer support team.

Returns sent without prior authorization may not be accepted.

6. Return Shipping

If the return is due to:

  • A defective product.

  • A damaged product.

  • An incorrect product sent by us.

Fix-Aura may arrange a reverse pickup where available or reimburse reasonable return shipping charges after verification.

If the return is due to:

  • Ordering the wrong size.

  • Change of mind.

  • Any customer-related reason where a return is accepted.

The customer may be responsible for applicable return shipping charges unless otherwise stated.

7. Inspection of Returned Products

Once your returned product is received, it will be inspected to ensure it meets our return eligibility criteria.

We reserve the right to reject returns that:

  • Show signs of use or washing.

  • Are missing tags, packaging, or accessories.

  • Are damaged after delivery due to customer handling.

  • Do not meet the conditions outlined in this policy.

If a return is rejected, the product may be shipped back to you.

8. Refund Process

Once your return has been approved:

  • Refunds will be initiated to the original payment method wherever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another mutually agreed method.

  • Refunds are generally processed within 7–10 business days after approval, although the time taken for the amount to reflect in your account depends on your bank or payment provider.

Shipping charges, handling charges, and COD fees (if any) are generally non-refundable unless the return is due to our error or a defective product.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible.

If a prepaid order is cancelled before dispatch, the applicable refund will be processed to the original payment method.

10. Exchange Policy

Exchanges are subject to:

  • Product availability.

  • Successful quality inspection of the returned item.

  • Compliance with this Return & Refund Policy.

If the requested product is unavailable, we may offer:

  • A similar product.

  • Store credit.

  • A refund, where applicable.

11. Refused Deliveries

If a customer refuses delivery without a valid reason or repeatedly refuses Cash on Delivery orders, Fix-Aura reserves the right to:

  • Deduct applicable shipping or handling charges from any eligible refund.

  • Restrict future Cash on Delivery purchases.

  • Cancel future orders in cases of repeated misuse.

12. Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns or refunds in cases involving suspected fraud, abuse of our return policy, false claims, or repeated misuse.

13. Force Majeure

We shall not be responsible for delays in processing returns, exchanges, or refunds caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, or technical failures.

14. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Fix-Aura

Email: support@fix-aura.com

Have a question or concern? Please email us, and we'll get back to you as soon as possible.

Customer Support Hours:

Monday –Saturday

10:00 AM – 6:00 PM IST

We will make every reasonable effort to resolve your concerns promptly and fairly.

By placing an order on the Fix-Aura website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.